Returns & Refunds Policy - Kochii Eucalyptus Oil

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it

Should your item have been broken or smashed in transit you are not required to return it, instead email a picture as proof to info@kochiioil.com.au along with details of your claim.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your claim is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, this may take some days to go through they system.

Late or missing refunds (if applicable)

If you haven’t received a refund after a few days , first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@kochiioil.com.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, except where the glass container has been broken or smashed during transit.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kochiioil.com.au and send your item to: PO Box 57, West Perth, WA 6872.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gifter had the order shipped to themselves to give to you later, we will send a refund to the gifter.

Shipping

To return your product, you should mail your product to:

Kochii Eucalyptus Oil, PO Box 57 , West Perth, WA, 6872

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cant guarantee that we will receive your returned item and this is a way of tracing the goods on return.